Step-by-step strategies to make your business more competitive and productive.

Workplaces are more diverse than ever, and studies show that this diversity contributes to innovative ideas and novel approaches to decision-making. A diverse workplace also makes for stronger business relationships with customers and vendors, and offers opportunities for lucrative interactions with businesses around the globe.

However, when bias exists, the benefit of a diverse workforce lies dormant.

Drawing from research and nearly 30 years of experience in the field, diversity expert Dr. Sondra Thiederman provides executives and managers with step-by-step strategies for minimizing conscious and unconscious bias and maximizing the ability to manage diversity effectively.

Now updated and revised, the new edition of Making Diversity Work includes real workplace examples, practical applications, and exercises designed to guide you and your team on a journey of self-discovery, behavior change, and, ultimately, healing.

Learn to:

• Maximize positive change and productivity in the workplace
• Identify and defeat conscious and unconscious bias
• Overcome diversity-related conflict and tension
• Design and implement behavior change that reduces biased thinking
• Immediately apply the material in the workplace and training room

 

 Sondra Theiderman Interview [29:47m]: Play Now | Play in Popup | Download

The CEO’s Guide to Talent Acquisition is an engaging, lightning-fast, insightful book in stark contrast to the overstuffed business tomes lining book shelves today. Heavy on practicality, easy to pack in your carry-on bag, this field guide delivers profitable ideas that you can implement between the time you take off from New York and land in Atlanta. This book delivers the metrics and insights to secure top executive talent now. Messengers Garner, Tolan, and Riendeau deliver fast-to-implement, effective, real-world ideas with a steady dose of humor and storytelling flare for hurried executives in need of proven metrics and tactics for securing top talent in our competitive marketplace. Combining their experience of over 110,000 interviews and collective insights in executive search, consulting, management, and behavioral research, this trio champions key initiatives and systems in the quest for human capital your competitors overlook.

 

 Russ Riendeau Interview [24:27m]: Play Now | Play in Popup | Download

The work world is full of toxic people—whine and cheesers, backstabbers, steamrollers, zipper lips, needy weenies, and know-it-alls. Life is just too short to let difficult people drive you nuts in the office. If you want to decontaminate the toxic people in your workplace, this practical guide to office survival will show you how to do it before they suck the life out of you.

This enlightening guide gives you the skills you need to deal with toxic people. Stop doubting your own capabilities and sanity. Don’t let them win! Instead, use the survival tactics you’ll find here to turn ugly situations with toxic people into a tolerable day at the office—without resorting to hostile or aggressive tactics.

In Toxic People, Marsha Petrie Sue offers unique and practical solutions for dealing with difficult people and the conflict and miscommunication they often aggravate. Using real-life case studies and real-world strategies, Sue shows managers and employees alike how to take personal responsibility for their work environment and take the lead in fostering teamwork, morale, and success. Take charge and decontaminate your office with:

* Seven simple lessons for office survival
* Six major types of toxic people and how to recognize them
* Keys to identify the behaviors that drive you crazy and what to do
* The right words to defuse situations and defang toxic types
* Tips on recognizing lies and insincere behavior
* Case studies and true stories on dealing with almost any toxic situation
* Guidance on developing a positive attitude that rubs off on others
* Tools to develop a dynamic, productive environment
* And other skills and tips to keep you and your office conflict-free

Dealing with toxic people is a part of life, at work and everywhere else. Using the strategies, tactics, and real-world advice you’ll find here, you’ll learn to change the way you respond to their toxic waste and stop them from affecting your mood or your work. For happier teams, a happier workplace, and a happier you, put down the duct tape and the stapler, take a deep breath, and read Toxic People.

 

 Marsha Petrie Sue Interview [23:26m]: Play Now | Play in Popup | Download

How many small businesses have a full-time employee whose official title is Queen of Fun and Laughter? How many have a CEO and COO who dress in matador outfits for a company holiday video version of “Dancing with the Stars?” Beryl is a “Top Small Workplace” because of one secret—its focus on people. Visitors report they feel the “vibe” when they walk in the door.

As a call center company, a business normally known for high turnover, low morale, and a boiler room environment, Beryl created a special culture resulting in low attrition, high customer loyalty, and profits reinvested in employees. What Beryl does behind the scenes to take care of the needs of its internal family sets it apart. It operates with a true spirit of camaraderie; the loyalty of team members at every level; a leadership team that operates with a true servant mindset; and a CEO, Paul Spiegelman, who believes that everyone deserves a chance to feel important. He rewards people frequently, respects their efforts and opinions, and informs them of everything that impacts them. He gave away his car to an employee who walked to work, replaced another’s Christmas gifts when her apartment was robbed, bought a plane ticket for an employee to visit his dying mother, and sits for hours in a Santa costume while Beryl kids climb on his lap. Even the company name, defined as “a family of gems,” illustrates the emphasis on coworkers, the people who created the vibe behind his secret to passion, productivity, and profit.

Read his book about how Beryl changes lives and discover how you can implement the same techniques to make your company a top place to work.

 

 Paul Spiegelman Interview [22:59m]: Play Now | Play in Popup | Download

Find out why being a positive control freak is a good thing and how to become one!

Along with Donald Trump, Martha Stewart, and Rudy Giuliani, you can use control to your organization’s advantage. You can learn how to be a positive control freak and create outstanding results.

(Of course, YOU don’t need this book, but someone you know sure does…!)

 

 Cheryl Cran Interview [19:10m]: Play Now | Play in Popup | Download