“Disrespectful! Discourteous! Inefficient!” These are just some of the adjectives our customers are using to describe the service they receive from us today. With all the resources business owners have available to help improve their customer service delivery, we somehow still keep missing the mark. How can we stop this trend and dramatically change our businesses?

If Service Came from the Heart is not just another book about customer service! It is a refreshing approach on delivering EXCELLENT service. The author takes a look at the heart and attitude of Jesus and uses that to describe how we should truly serve our customers. She uses anecdotes and suggests simple steps that can be used to take your businesses to a superior level.

 

 Velinda Hanna Interview [21:40m]: Play Now | Play in Popup | Download

Tags: Customer Service

This entry was posted on Monday, May 19th, 2008 at 6:21 pm and is filed under Customer Service, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.