http://media.toolsforsuccess.com/velinda-hanna-if-service-came-from-the-heart-a-guide-for-todays-business-owner-on-how-to-deliver-outstanding-customer-service/ Join host Ken Inlow as you Connect with America\'s leading business experts, authors and leaders. Contribute your expertise to the show, and Grow your Business! Call into our contribute line at 877-553-6267 any time to let your voice be heard on the show. Wed, 08 Sep 2010 11:05:19 +0000 http://wordpress.org/?v=2.5.1